1. Introduction
At Zivranexdrex, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions under which you may return products purchased from our website zivranexdrex.world.
This policy is designed to comply with Swedish consumer protection laws (Konsumentköplagen), the EU Consumer Rights Directive, and other applicable regulations. Nothing in this policy affects your statutory rights as a consumer.
2. Right of Withdrawal (Ångerrätt)
As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This is in accordance with the EU Consumer Rights Directive (2011/83/EU) and Swedish Distance and Off-Premises Contracts Act (Distansavtalslagen).
2.1 Withdrawal Period
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods.
For orders consisting of multiple items delivered separately, the withdrawal period begins when you receive the last item.
2.2 How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may:
- Send an email to ask@zivranexdrex.world
- Send a letter to our address: Nordenskiöldsgatan 24, 211 19 Malmö, Sweden
Your statement should include:
- Your name and contact information
- Order number and date of purchase
- Date of receipt of goods
- A clear statement that you are withdrawing from the contract
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your right of withdrawal before the withdrawal period has expired.
2.3 Effects of Withdrawal
If you withdraw from the contract, we will reimburse all payments we have received from you, including the cost of standard delivery (but not additional costs if you chose a more expensive delivery method). We will make the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. We will not charge any fees for such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.
3. Return Conditions
3.1 Eligible Returns
To be eligible for a return, items must be:
- Unopened: Products must be in their original, sealed packaging
- Unused: Products must not have been used or consumed
- Complete: All original components, accessories, and documentation must be included
- Undamaged: Products must be in their original condition
3.2 Products Not Eligible for Return
Due to health and hygiene reasons, we cannot accept returns of:
- Opened or unsealed products
- Products where the safety seal has been broken
- Products that show signs of use or tampering
- Products not in their original packaging
This exception is in accordance with Article 16(e) of the EU Consumer Rights Directive, which allows exceptions for sealed goods not suitable for return for health protection or hygiene reasons if unsealed after delivery.
3.3 Proof of Purchase
You must provide proof of purchase (order confirmation email, receipt, or order number) when requesting a return.
4. Return Process
To return a product, please follow these steps:
- Contact Us: Email us at ask@zivranexdrex.world with your order number and reason for return
- Receive Instructions: We will provide you with return instructions and a return authorization
- Pack the Item: Securely pack the product in its original packaging
- Ship the Return: Send the package to the address provided using a trackable shipping method
- Confirmation: Once we receive and inspect the return, we will notify you of the status
5. Return Shipping Costs
5.1 Customer Responsibility
When exercising your right of withdrawal, you are responsible for the direct cost of returning the goods unless:
- We have agreed to bear the cost
- We failed to inform you that you must bear the cost
- The product is defective or incorrect
5.2 Defective or Incorrect Products
If you received a defective, damaged, or incorrect product, we will cover the return shipping costs. Please contact us immediately upon receipt of such products.
6. Refunds
6.1 Refund Processing Time
Once we receive and inspect your return, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed within 14 days of receiving the returned goods or proof of return shipment.
6.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may require additional time to process the refund to your account.
6.3 Partial Refunds
In some cases, only partial refunds may be granted:
- Products with obvious signs of use or damage not caused by us
- Products returned more than 14 days after delivery (at our discretion)
- Missing components or accessories
7. Defective Products and Warranty
7.1 Statutory Warranty (Reklamationsrätt)
Under Swedish consumer law, you have the right to make a complaint (reklamera) about defective products for up to three years from the date of purchase. A product is considered defective if it:
- Does not match the description on our website
- Is not fit for the purpose for which such goods are normally used
- Does not show the quality and performance you can reasonably expect
- Has faults that existed at the time of delivery
7.2 Reporting Defects
If you discover a defect, please notify us as soon as possible. Complaints made within two months of discovering a defect are always considered timely. You must notify us within a reasonable time after discovering the defect.
7.3 Remedies for Defective Products
If a product is defective, you are entitled to:
- Repair or replacement of the product (your choice, unless one is impossible or disproportionately costly)
- Price reduction if repair or replacement is not possible
- Refund if the defect is significant and repair or replacement is not possible
8. Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different one, please:
- Return the original product following the return process outlined above
- Place a new order for the desired product
9. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
- Damaged packages: Please document the damage with photographs and contact us immediately
- Lost shipments: Contact us if your order has not arrived within the expected delivery timeframe
We will work with you and the carrier to resolve the issue and, if applicable, send a replacement or issue a refund.
10. International Returns
For orders shipped outside of Sweden:
- The same return policy applies
- You are responsible for return shipping costs unless the product is defective
- Please note that customs duties or taxes paid on the original order are non-refundable (contact your local customs authority for assistance)
- Additional processing time may be required for international returns
11. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us:
- Email: ask@zivranexdrex.world
- Address: Nordenskiöldsgatan 24, 211 19 Malmö, Sweden
Our customer service team is available Monday to Friday, 9:00 AM - 5:00 PM (CET), and will respond to your inquiry within 1-2 business days.
12. Dispute Resolution
If you are not satisfied with how we handled your return or complaint, you may:
- Contact us again to discuss the matter
- File a complaint with the Swedish Consumer Agency (Konsumentverket)
- Use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
- Contact the National Board for Consumer Disputes (ARN) for out-of-court dispute resolution
13. Changes to This Policy
We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to your order.